How long does it take for an order to be delivered?
It depends on your whereabouts. We have warehouses in the United States and China. So, if you live in the US you typically get your purchase in 5 - 15 days if the order is sent from our US-based warehouse. If you receive your order from our China-based warehouse the shipping time is between 14 - 30 days. Elsewhere in the world, the shipping time is estimated to be 14 - 35 days (Including order processing) but sometimes it might take longer due to local post and customs delays.
Here's an example of typical delivery times:
Do I have to pay for shipping?
Yes. Unfortunately, we don't own the shipping company so there will be a small shipping fee on your orders.
However, sometimes we have free shipping on select products!
Can I track my order?
Yes! You can track your purchase on our main page. You'll find the link on the top and bottom of our home page. Alternatively, you can just click here.
Can I cancel my order?
Yes, but only if you cancel quickly before our warehouse has processed and dispatched your purchase. If the order has dispatched then you'll have to return the item to our returns center.
What if I receive a damaged or wrong item?
Take a picture of the item and the receipt. Send it to email@example.com. In the case of a damaged item, we give you a full refund.
If you receive an item that doesn’t match the description, you may keep the item and we give you a full refund or send you a new one at your choice.
What if I change my mind about the product I've purchased. Can I return it?
Yes! We have 60 days satisfaction guarantee. You may return your purchase within that time frame (starting from the day you bought the item). You will then get a refund. However, personal hygiene products are not returnable. Also, the item must be in pristine condition and adequately packaged in order to be eligible for a refund. Additionally, you have to pay the shipping fees.
Do I have to pay any customs fees?
It is rare but you might have to. Magitto.com isn’t responsible for any customs or brokerage fees you might face.